All products are serialised so that you can instantly trace the origins of all products. You can trace a product through its entire life cycle including on and off site tracking by serial number and tracing of advanced replacements and goods awaiting returns. This means that stock management is comprehensive and flexible even during the return process.

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Returns Order Processing

Our returns module is efficient and will minimise the costs to this non profit side of business.

The Genesis return process integrates with the technical support module so that your staff are constantly supported.



  • Receipt, Replacement, Return

  • Serialisation of products

  • Dispatching options

  • Engineer test certification


    • Genesis can handle all aspects of returns including a receipt to the customer, replacement of a product and returning faulty products to the supplier. Integration of features means minimal training and business disruption.

    All products are serialised so that you can instantly trace the origins of all products. You can trace a product through its entire life cycle including on and off site tracking by serial number and tracing of advanced replacements and goods awaiting returns. This means that stock management is comprehensive and flexible even during the return process.

    Dispatching options are available through Genesis based on the transaction that you wish to carry out. It is easy to send a replacement product, issue a standard return or send an alternative product to a customer. The flexibility of Genesis means better, faster decision making.

    An engineer test certification can be stored in Genesis and a certificate produced. This can be sent to the customer as validation that the product works or to the supplier to let them know it is faulty.

    For information about other Genesis modules please follow these links:

    • Sales Order Processing
    • Purchase Order Process
    • Customer Relationship Management
    • Works Order Process
    • Warehouse and Stock Management
    • Product Information

    Genesis fully integrates every aspect of your business.



    SIS|Solutions
    SIS Solutions Limited is a well-established British developer of business management software. For over a decade we have been specialising in integrated database marketing technology with data management, order processing and accounting procedures.

    		© SIS Solutions Ltd. Genesis House, 187 Ashley Road, Poole, Dorset, BH14 9DL. Co Reg. No. 2166207
    Tel: +44 (1202) 717888. Fax: +44 (1202) 723400