"We are able to claim that clients have never experienced down time as a result of the applications failure"

Latest news ...
SIS Solutions take on the Accountancy Age Awards! We are in the running for "Enterprise Resource Package of the Year" at London's prestigious Accountancy Awards.

Support

Once a customer goes live with Genesis they enter into a Support and Maintenance agreement with SIS.
This agreement is to ensure that:-

• Genesis operates uninterrupted at all times
• Users are guided to exploit the full functionality of Genesis
• All technical queries are dealt with in a timely manner
• Clients benefit from continuous improvements to the product

The support and maintenance agreement provides for:

• Immediate telephone support within the hours of 9am to 5.30pm. An email fault reporting service is available 24/7 at times when the telephone support is unavailable. Any fault that cannot be solved over the telephone will be rectified within an agreed time frame.

• Dial in access using Terminal Server or PC Anywhere allows us to analyse faults on the client's site. In the most urgent cases, software patches can also be applied on line.

• New releases and patches including bug fixes and new or improved functionality, partly SIS and partly customer-funded enhancements.

• Consultancy in new development projects.

SIS takes pride in the level of support that we are able to offer to our customers. Our team of experienced support analysts are able to deal with any issues that may arise whilst using Genesis. With this high standard of support we are able to resolve over 90% of issues within 24 hours of the initial contact.

Genesis has been built using proven database technology. This technology allows us to provide a solution that is not only durable, but also scalable to grow with the clients future needs. We are able to claim that clients have never experienced down time as a result of the applications failure.



SIS|Solutions
SIS Solutions Limited is a well-established British developer of business management software. For over a decade we have been specialising in integrated database marketing technology with data management, order processing and accounting procedures.

© SIS Solutions Ltd. Genesis House, 187 Ashley Road, Poole, Dorset, BH14 9DL. Co Reg. No. 2166207
Tel: +44 (1202) 717888. Fax: +44 (1202) 723400